Introduction
Silva Villa (“we,” “our,” or “us”) is committed to protecting the privacy and security of our guests and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you stay at our hotel or use our services.

Information We Collect
We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, payment details, and identification documents.
• Booking Information: Reservation details, check-in and check-out dates, room preferences, and special requests.
• Usage Information: Interactions with our website, mobile applications, and Wi-Fi services.
• Security and Surveillance Data: CCTV footage and security logs for safety purposes.

How We Use Your Information
We use your information for the following purposes:

• To process reservations and provide hotel services.
• To communicate with you regarding your stay.
• To personalize and improve your experience.
• To comply with legal and regulatory requirements.
• To ensure security and prevent fraud.

How We Share Your Information
We do not sell or rent your personal information. However, we may share your data with:

• Service Providers: Payment processors, IT support, and other vendors assisting in hotel operations.
• Legal Authorities: When required by law or to protect our rights and guests.
• Business Partners: If you book through third-party travel agencies or loyalty programs.

Data Security
We implement appropriate security measures to protect your data from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices
Depending on your location, you may have the right to:

• Access, update, or correct your personal information.
• Request deletion of your data where applicable.
• Opt out of marketing communications.

Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience. You can adjust your browser settings to manage cookie preferences.

Children’s Privacy
Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from minors without parental consent.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at: Silva Villa
31 Townsend Street, 2008 Germiston, Johannesburg, South Africa
Info@silvavilla.co.za